Tag Archives: Restaurant

Tragedy of Being the Bridge Between Two Worlds

By Ankit Chandra

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I’ve realized lately that I have officially crossed in to the land of No Man’s Land..

Well, is it a bird? is it a plane? hehe no its MsBA in Technology Management. And this is the tale of two lands.. Technology and Management and the narrow No Man’s Land in between them

I have never been a purist. In fact ever since I learnt that Nature loves entropy, I never got around liking the idea of being a pure anything. No pure cricketer, No pure artist, No pure singer, No pure Guitar player … and the list goes on till I came to this: No Pure Technologist, and No pure Manager.

So far so good. There are many types of me around in the world. Yes yes, I know what you are mostly thinking about. But keeping perverse sexual connotations apart, its good to be jack of all trades and master of being just that! Or so I thought till I visited the countries around my narrow strip of land.

Country: Technologasia

The citizens here usually looked just straight ahead. For them everything around them was an element of a list (or array, or set, or Class, or Struct) of equations, or data members, or neurons or digital signals. I visited the capital of this country called sillicity (pun intended). I walked up to the first person I saw the town hall, and here is the discussion I had:

me: Excuse me, do you know any good restaurants around here?
Sillicity citizen: I don’t know. I am just follow this path to get to my place of work, and use my super brain to find the quickest route to my work place. So I don’t have time to look around for restaurants.
me: Oh so you don’t eat out at all?
Sillicity citizen: You silly man, I am a technologist. I eat drink sleep equations, gadgets, numbers, and circuits. (angrily) Where are you from?
me: (taken aback a little): umm… I am from Technology Managementsia.
Sillicity citizen: I’ve never heard of that school. I am sure its not ranked anywhere, and therefore I am sure you are a much lesser human being than I am. Why do you even need food! Your quota of food should be used to feed fish; which we eat to sharpen our brains!

And then he walks away.. on his Segway…

Saddened by this sudden indignation, I go to the next iPhone store, buy an iPhone and look up good restaurants. Enjoyed the food, and walked south (in some context, south of quad), and reach

Managementistan…

There were my people walking around, and they WERE looking everywhere. Dressed very nicely and had a fixed 8 cm x 5 cm smile on their faces. I walk up to a pretty looking citizen.

me: Hello, could you please direct me to a restaurant around here?
Manageristanian: (sizing me up) hmm. I know there is one somewhere here, but I don’t know how to get there. It’s a pretty nice place. They charge 5 times the price they do in Technologasia, and have exactly the same food! I love their standardized processes which they use to make the same food everywhere.
me: Oh but why would I pay 5 times the price for the same food?
Manageristanian: That’s because they serve it in a very fashionable bright red plate. Thats very today you know… But since you ask such a dumb question, where are you from?
me: umm I am from Technology Managementasia you know, the… (She cuts me abruptly)
Manageristanian: oh yah nevermind, you coders. Never get the big picture of anything. Just find some food round the corner and satisfy ur hunger and try to learn from our existence… We live by example.
me: oh I am sorry to have bothered you..

I walk away, open my laptop, hack into a nearby store’s server and get some free coupon codes and use them to get me a good suit for free. I similarly get a free coupon for the restaurant have the food for free, and ride my segway home…

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How A Restauranteur Would Have Responded To The Lemp Incident

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Ankush Kumar, our fellow writer and also the owner of Patna’s biggest theme restaurant In-Flight Kitchen, created on a theme of an airplane, in this first ever Q&A on Mission Sharing Knowledge talks of how he sees the Lemp incident, how much impact can the social media make and how would he have tackled the incident.

1. Are online reviews equally powerful as others? Should they be given so much importance? How much attention would you give to viral promotion vis-a-vis traditional ones which these days have a perception of being “bought”?

AK: In an age where the ‘taar’ is going out of fashion because of the internet, today when we have rural India selling cows and buffaloes on OLX, it would be foolish to ignore the power of the web. The guests who visits restaurants in urban India today and are ready to pay for their service are the ones who are constantly updating their lives through their smartphones. These online user reviews are definitely a huge plus for any business. It is an added indicator to improve on our shortcomings. Having said that it is not the only parameter to judge one’s performance. In todays age we cannot keep a single parameter in isolation. Its the total package that counts.

2. Do you bother about online reviews on portals and do you answer back negative ones and try resolve consumers who go bonkers?

AK:  I don’t know about the established set ups, sometimes they do ignore complaints. But since I am just seven months old in the business of hospitality, and food has been a passion that drives me, I pay heed to each response and try to improve on that. There are regional hazards one faces for example since my restaurant is in Patna my stewards are not comfortable with english language, but I have trained them to understand that being polite and courteous needs no language. It is universal. Reviews online are updated only when the guest is appalled, we ensure it doesnt reach to that level. Hence all our online reviews so far have been positive.

3. If something similar to Lemp happens to your restaurant, how would you deal with the situation?

AK: I have never been to Lemp. Though I know a few people who have suffered similar heartburns with their service and attitude. See very few people today run a restaurant to generate profits, most of them do it to manage their capital. People like me always dreamt of having restaurants. If you have a team that shares the same passion such issues will never arise. If such an incident happens at InFlight Kitchen in my absence first I will go through the cctv footage to ensure that the guests complaints are genuine. And after that will compensate my guests the way they want it. And finally heads will roll.

4. What learning lesson you think can be learnt from this incident?

AK: If you as a boss are brash by nature go open a petrol pump, not a restaurant. Every hotel management institute teaches you to treat your guests well. If you cannot inculcate that aspect in your team you might as well not run the restaurant. Handling irate customers is your job so is to respect their sensibilities.

5. Have you as a consumer faced something like this when you went to eat out?

AK: I have faced similar situations many a times, but unlike the people who took the pains to write a documented proof of their harrasment I chose to ignore it. Also the dissatisfaction i faced did not go this far.

Guide for Accommodation and Restaurants @ McLeod Ganj, Dharamshala

Don’t get belied by the ‘littleness’ of the township. McLeod Ganj hosts an assortment of private and government hotels, restaurants and café. Herein, you will get a list of tried-and-tested accommodation facilities and restaurants.

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(The list of hotels is subject to the number of user reviews we get.)

Accommodation

Takhiyal Guest House

For those looking for a cute and neat little place to lodge, this is the place to go. Every room is equipped with a LCD television, cupboard, table and a sofa set. All the rooms have complete white marble flooring and clean upholstery. The washrooms have tiled floors and are equipped for warm water.

User rating: 4/5

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The Bhagsu

One of the most comfortable accommodations, this place is great for those looking to live in the midst of greenery. The Bhagsu has lush surroundings and a rare garden restaurant. Sipping coffee and munching biscuits in a leisurely way in this garden is a luxury very few city denizens can afford. However, the rooms are comparatively expensive. A double bedroom came for 1800/- in 2012. The rates might have been revised by now.

The hotel offers spacious and clean bedrooms, decent upholstery. It offers telephone and geyser facility in every room.

User rating: 4/5

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Restaurants

McLeod Ganj has the reputation of being a foodie’s paradise.

Common Ground CafeCommon Ground Café: Great ambience, great food at great prices! This makes Common Ground Café one of the most sought-after restaurants for Chinese, Taiwanese and Tibetan cuisines. They have an extensive menu, all of which is absolutely value for money.

Peace Café: If you want to have some lip-smacking momos, this is the café to visit!Peace Cafe Peace Café offers Continental, Chinese, Tibetan and Indian food.

NorlingNorling: This restaurant is situated at the intersection of the Jogiwara & Temple Road. It has been reviewed by Rocky and Mayur of Highway on My Plate as offering sumptuous Tibetan cuisines. The best part about this restaurant is that it offers both vegetarian and non-vegetarian food, a rarity in the township.

Quick Tips

  • Being at an elevation of 2,082 m, the township remains covered in clouds in the wee hours of the morning.
  • The marketplace opens only after 10:30 am and closes by 8:00pm.
  • The entire township should be explored walking.
  • Shopping @ McLeod Ganj is not a good idea for Indian tourists. All items are over-priced because the local market caters to foreign tourists. However, some shops offer exotic but inexpensive harem pants.

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