Tag Archives: Patna

Pati Patni Aur Woh In The Bihar Political Drama

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Our Political Analyst from Bihar analyses the situation in the state referencing it with frequent marriages and divorces in the Indian Political arena. A must read where he mentions no matter what the equations become, the only loser would be the state and the people of Bihar. 

“Marriage is like a deck of cards. In the beginning all you need is two hearts and a diamond. In divorce though, a club and a spade would have been better”. This how relationships begin and when the going gets tough, the tough decides to fizzle out. In the last seventy two hours the Indian political class has seen a bitter divorce that has taken place. A formidable marriage between the BJP & JD (U) has finally gone kaput.

In the last seventeen years both these parties made their voters believe ‘they cannot live without each other’. Kept each other’s secrets close to their chest, both of them covered each other’s lies, they had their voters hypnotized by their actions and today out of the blue they tell the world that ‘we are sorry, we were wrong, we can live without each other’.

Day before yesterday the rains ruined an India v/s Pakistan classic, but yesterday was Super Sunday in Bihar politics. As the news started to trickle in that the marriage is over the entire city of Patna wore a deserted look. Normally the eateries do roaring business here on the weekends, but the voters had already been given enough food for thought to keep their stomachs full through the night.

The fear of a certain mister Laloo Prasad Yadav winning the next assembly elections came back to haunt the business community yesterday. The young entrepreneurs who came back to the city in the last seven years and pumped in money to establish their settlements feared for the worse in the coming time.

What hurt the people was the fact that a state that was once considered a liability had become an asset in such a short span of time, a government that won the last assembly elections purely on the issue of development had chosen to betray the faith of their people over the secular v/s communal divide.

The other woman in the relationship was waiting to take advantage of the divide. Congress had been sending feelers to JDU for the past two years now. What the two partners failed to realise was that every marriage goes through problems; there are times when both face ideological differences, both have an ego tussle ensuing, but at the end of the day, the alliance was not just about them, it was also about their loved ones; their voters. The problem is when JDU realised it had a cushion to fall back on, they had stopped caring about the relationship.

What unfolds in the near future is something only the clock will decide, but one thing is sure, the jolted voters will answer this step in the next general elections. Either ways whoever forms the government at the centre ‘BIHAR & ITS PEOPLE STAND TO LOSE’.

P.S: BJP is saying to the Congress ‘Honey you can have him’. We deserve better!

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How A Restauranteur Would Have Responded To The Lemp Incident

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Ankush Kumar, our fellow writer and also the owner of Patna’s biggest theme restaurant In-Flight Kitchen, created on a theme of an airplane, in this first ever Q&A on Mission Sharing Knowledge talks of how he sees the Lemp incident, how much impact can the social media make and how would he have tackled the incident.

1. Are online reviews equally powerful as others? Should they be given so much importance? How much attention would you give to viral promotion vis-a-vis traditional ones which these days have a perception of being “bought”?

AK: In an age where the ‘taar’ is going out of fashion because of the internet, today when we have rural India selling cows and buffaloes on OLX, it would be foolish to ignore the power of the web. The guests who visits restaurants in urban India today and are ready to pay for their service are the ones who are constantly updating their lives through their smartphones. These online user reviews are definitely a huge plus for any business. It is an added indicator to improve on our shortcomings. Having said that it is not the only parameter to judge one’s performance. In todays age we cannot keep a single parameter in isolation. Its the total package that counts.

2. Do you bother about online reviews on portals and do you answer back negative ones and try resolve consumers who go bonkers?

AK:  I don’t know about the established set ups, sometimes they do ignore complaints. But since I am just seven months old in the business of hospitality, and food has been a passion that drives me, I pay heed to each response and try to improve on that. There are regional hazards one faces for example since my restaurant is in Patna my stewards are not comfortable with english language, but I have trained them to understand that being polite and courteous needs no language. It is universal. Reviews online are updated only when the guest is appalled, we ensure it doesnt reach to that level. Hence all our online reviews so far have been positive.

3. If something similar to Lemp happens to your restaurant, how would you deal with the situation?

AK: I have never been to Lemp. Though I know a few people who have suffered similar heartburns with their service and attitude. See very few people today run a restaurant to generate profits, most of them do it to manage their capital. People like me always dreamt of having restaurants. If you have a team that shares the same passion such issues will never arise. If such an incident happens at InFlight Kitchen in my absence first I will go through the cctv footage to ensure that the guests complaints are genuine. And after that will compensate my guests the way they want it. And finally heads will roll.

4. What learning lesson you think can be learnt from this incident?

AK: If you as a boss are brash by nature go open a petrol pump, not a restaurant. Every hotel management institute teaches you to treat your guests well. If you cannot inculcate that aspect in your team you might as well not run the restaurant. Handling irate customers is your job so is to respect their sensibilities.

5. Have you as a consumer faced something like this when you went to eat out?

AK: I have faced similar situations many a times, but unlike the people who took the pains to write a documented proof of their harrasment I chose to ignore it. Also the dissatisfaction i faced did not go this far.